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Returns & Refunds Help

Everything you need to know about returning items, requesting refunds, and our return policies on KOVA.

Start a Return →

Starting a Return

How to Initiate a Return

If you need to return an item, follow these steps:

  • Go to your order history
  • Open the order and select the item you wish to return
  • Click "Request Return"
  • Select your return reason
  • Follow the return shipping instructions
Go to My Orders →

Return Window

Each listing has its own return window, set by the seller (between 3 and 30 days), shown on the product page and in your order details. The item must be unused, in original condition, and in its original packaging to be eligible for a full refund.

Return Policy

What's Returnable?

Most items sold on KOVA are eligible for returns. However, some items may have restrictions:

  • Electronics must be unopened
  • Clothing must have tags attached
  • Items with signs of wear are non-returnable
  • Final sale items cannot be returned
  • Custom or personalized items are non-returnable

Condition Requirements

To qualify for a return, your item must be in its original, unused condition. This means it hasn't been worn, used, washed, or altered in any way since purchase.

Refunds & Return Shipping

Refund Timeline

  • Return approved: 1-2 business days
  • Receive return label: Immediate
  • Item received at warehouse: 5-10 business days after shipping
  • Refund processed: 5-7 business days after receipt

Return Shipping

KOVA provides a prepaid return label for most returns. Simply print the label, attach it to your package, and drop it off at any shipping location. The return cost is covered by us.

Frequently Asked Questions

Can I return items after the return window closes?
Generally, no — but contact our support team if you believe your situation warrants an exception, and we'll take a look.
Do I have to pay for return shipping?
No, we provide a prepaid return label. The return shipping cost is covered by KOVA for most items.
When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. You'll receive an email confirmation when your refund is issued.
What if the item is damaged during return?
Package your item carefully to prevent damage during shipping. If the item arrives damaged, contact us with photos and we'll work to resolve the issue.

Damaged or Defective Items

Reporting Damage

If you received a damaged or defective item, report it within 48 hours of delivery. Provide clear photos of the damage and a detailed description of the issue.

How We Help

  • Replacement: We'll send you a replacement item at no cost
  • Full Refund: Request a refund without returning the item
  • Partial Refund: We may offer a partial refund for minor damage