Information We Collect
Information you give us
- Full name and email address when you create an account
- Shipping address when you place an order
- Payment information — processed securely by PayPal, never stored on KOVA servers
- Messages sent through our support or contact forms
Information collected automatically
- Pages you visit and time spent on each page (via Google Analytics)
- Browser type, device type and operating system
- Approximate location based on IP address (country and city level only)
- Products viewed, added to cart, and purchased
- Referring website or search term that brought you to KOVA
How We Use Your Information
- Process and fulfill your orders and send order confirmation emails
- Send tracking updates and delivery notifications
- Respond to customer support requests and refund claims
- Improve our website, products and user experience
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
Third-Party Services We Use
We use the following trusted third-party services to operate KOVA. Each has its own privacy policy linked below.
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website traffic and behavior analysis. Uses cookies. You can opt out below. | View |
| Firebase (Google) | User authentication, account management and order database storage | View |
| PayPal | Secure payment processing. Card details are handled entirely by PayPal. | View |
| EmailJS | Sending order confirmation and verification emails | View |
Cookies
We use cookies and similar technologies to improve your experience on KOVA.
- Essential cookies — required for your cart, login session and checkout to work. Cannot be disabled.
- Analytics cookies — used by Google Analytics to understand how visitors use our site. Only loaded after you accept.
You can change your cookie preference at any time:
Data Security
We take the following steps to protect your information:
- All data is transmitted over HTTPS with 256-bit SSL encryption
- Payment card details are never stored on KOVA servers — handled entirely by PayPal
- Account passwords are managed by Firebase Authentication and never stored in plain text
- Access to customer data is restricted to authorized personnel only
No online system is 100% secure. In the event of a data breach we will notify affected users as required by law.
Data Retention
- Order records are retained for 7 years for tax and legal compliance
- Account data is retained until you request deletion
- Analytics data is retained for 14 months as per Google Analytics defaults
- Support messages are retained for 2 years
Your Rights
Depending on your location you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your account and associated data
- Opt out of analytics tracking at any time using the buttons above
- Lodge a complaint with your local data protection authority
To exercise any of these rights contact us at the email below.
Children's Privacy
KOVA is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information please contact us and we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do we will update the date at the top of this page. For significant changes we will notify registered users by email. Continued use of KOVA after changes are posted constitutes your acceptance of the updated policy.